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Warranty

WARRANTY

Rise products have a limited warranty that covers manufacturing dets and does not cover any damage caused by misuse (such as transportation of unusual items or over stuffing), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example).

Rise reserves the right to fix or replace a defective product at our sole discretion. Any such repair or replacement will be at Rise’s expense, including any costs required to return the repaired or replacement product to you. If the Product is to be replaced and the Product is no longer available, Rise will substitute a comparable Rise product. The warranty provided herein is limited to the value of the Product.

HOURS OF OPERATION

Monday to Friday 9:30am to 5pm EST.
During busy times it may take 1+ days to respond.
Thank you for your patience.

 

SHIPPING

If you are curious about your order please fill in the form at the bottom explaining that you would like an updated status. Don't forget to provide additional information such as order number, email used to order etc that will help us to locate your file and double check the status for you as quickly as possible.

 

IS THERE A DEFECT WITH YOUR MERCHANDISE?

Don't worry! Our number 1 priority is to make sure that you love everything about your Rise bag. 
Please read the items below and fill out the form at the bottom describing what went wrong and we will process your request as quickly as possible. 

 

REPLACEMENT OF DEFECTIVE MERCHANDISE:

1. Customer is to send us at least 1 picture of the defective issue and forward the order confirmation e-mail to info@risegear.com  so that we can see the order details and the issue.
2. If the replacement is approved, customer will be supplied a shipping label to send the defective merchandise back at Rise's sole discretion
3. Once the merchandise is received (if requested), Rise will ship out a replacement free of charge.  Shipping will be paid by Rise.

 

RETURN YOUR RISE GEAR*:

1. If you have decided that Rise is not for you within 30 days of your order date, please send us an email to info@risegear.com describing what you didn't like or expect upon receiving your bag(s) and that you would like to return your Rise Gear. The bag must be in NEW, never used condition

2. Rise will provide you with an address for the return of the merchandise.

3. Shipping for a refund is pre-paid by RISE gear on defective & non-defective merchandise in USA & Canada. On non-defective merchandise, pre-paid shipping is only available within 30 days of purchase. Customer is to e-mail all tracking number information to info@risegear.com.

4. Once the bag has been received and Rise has approved the condition of the merchandise, the refund will be processed.

* Only applicable to products purchased on www.risegear.com.

 

ACCEPTABLE RETURNS FOR REPLACEMENT:

  • Parts not sewn on correctly
  • Missing Parts
  • Manufacturer defects
  • Have more questions? contact us @ info@risegear.com

 

NOT ACCEPTABLE RETURNS

  • General wear and tear from proper and improper use.
  • International orders that are stuck at your country's customs office.

 

HOW CAN I ENSURE THE LONGEVITY OF MY RISE BAG?

Bags fail most often when they are over stuffed. This causes the stitching in the zippers and seams to pull apart and eventually stitching pulls apart leaving a hole or breaking the zipper. To ensure the longevity please ensure that the bag is not being over filled and that the zipper is not difficult to close.