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FAQ

What is your return policy?
If you have decided that Rise is not for you within 30 days of your order date, please send us an email to info@risegear.com describing what you didn't like or expect upon receiving your bag(s) and that you would like to return your Rise Gear. The bag must be in NEW, never used condition. Pre-paid return shipping within 30days of purchase date only.

Do you ship Internationally (outside of North America)?
Now offering FREE shipping WORLDWIDE!  Please note that orders outside of the United States takes from 7 to 14 business days to arrive based on many factors such as customs clearance, distance from our warehouse, etc. 

Can you expedite shipping?
We offer a number of shipping options within the US. Please note that it usually takes 1-2 days for orders to process and get out the door. We do not have express shipping options outside of the United States at this time. 

What's the dog's name?
Odin. He's a rare breed called a Tamaskan which is a cross between a Husky, a German Sheppard and a Malamute.

Are you going to make other stuff?
Of course. Always working on new stuff.

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